Returns and Shipping

Shipping & Returns

Shipping

We are based in Lisbon, Portugal, and currently ship within Portugal and mainland Europe only. We do not ship outside of Europe at this time.

Orders are processed within 2 business days of receipt.

Estimated delivery times:

  • Portugal: Up to 5 business days

  • Mainland Europe: Approximately 7–10 business days

Delivery times are estimates and may vary due to postal services, customs processing, or other factors outside of our control.

Returns & Refunds

In accordance with EU consumer law, customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return, items must be:

  • Unused and in their original condition

  • Returned in original packaging

To initiate a return, please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Items that have been used, damaged, or altered after delivery


Workshops & Events Refunds

Due to limited availability and advance preparation required for our workshops, the following refund policy applies:

  • Refunds are available up to 5 days before the scheduled workshop date.
  • Within 5 days of the workshop, bookings become non-refundable.

If you’re unable to attend after the refund cut-off, we understand that plans can change. While refunds may no longer be possible at that stage, we will always do our best to transfer your booking to a future workshop date, subject to availability.

If you need to discuss a workshop booking, please contact us as soon as possible at

niamhlisbon@gmail.com, and we’ll be happy to help where we can.

Candle Safety & Liability

Our candles are handmade and should be used responsibly. Always follow the candle care and safety instructions provided. We cannot accept returns or offer refunds for candles that have been burned, mishandled, or damaged due to improper use.

We are not responsible for damage or injury caused by misuse or failure to follow safety guidelines.